November 29, 2023

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RIYADH: As section of ongoing attempts to enrich efficiency and competitiveness in Saudi Arabia’s aviation sector, the selection of passenger grievances amongst carriers in August dropped by 11.8 per cent in contrast to the exact same month past year.

Data unveiled by the Basic Authority of Civil Aviation revealed that there ended up 1,442 grievances in August 2023, down from the 1,636 recorded in the corresponding thirty day period in 2022. 

These developments align with GACA’s financial restrictions, which are designed to assist the sector’s rapid growth, improve the passenger practical experience, and guarantee transparency and fairness. 

Saudia, previously known as Saudi Arabian Airlines, acquired the fewest complaints among carriers, with a full of 14 complaints for each 100,000 tourists and a 100 percent timely handling charge. 

Flynas ranked second with 30 such circumstances for every 100,000 passengers and a closure charge of 98 p.c.  

Flyadeal came in third with 105 grievances for every 100,000 travelers and a timely handling rate of 52 per cent. 

The most common problems in August had been associated to flights, boarding solutions, and tickets. 

Among the international airports serving more than 6 million travellers per year, Prince Mohammed bin Abdulaziz International Airport had the lowest criticism fee at .3 p.c for each 100,000 passengers. 

For global airports with much less than 6 million travellers for every calendar year, Prince Naif bin Abdulaziz International Airport obtained the fewest grievances, with a fee of 1 per cent for each 100,000 clients.  

Both equally airports recorded only two these kinds of cases, every, with a described dealing with rate of 100 percent. 

Among domestic airports, King Saud Bin Abdulaziz Airport had the cheapest level at 2 % for each 100,000 vacationers. Only a person grievance was raised by vacationers, with a 100 percent timely management amount.    

Before this month, Saudi carriers disbursed a complete of SR58 million ($15.4 million) in payment to tourists during the 2021-2022 period, in accordance to GACA.  

In an formal assertion released at the time, GACA emphasized that these reimbursements addressed a array of client problems, including delays, decline of luggage, flight cancellations, and disruptions to flight schedules.  

This initiative aligns with the authority’s motivation to protecting passenger legal rights. It also serves as a precursor to the impending regulations established to acquire result on Nov. 20, aimed at advancing functions and supporting the Kingdom’s growth objectives in the aviation sector.  

GACA’s vision is to develop a harmless and secure aviation ecosystem by following the most demanding intercontinental security requirements and making a modern day airport method that consistently provides exceptional providers.